Governance

1. Respect for legality, human rights, and ethical values

We are committed to acting at all times in accordance with the law, with the company’s internal Regulatory System, internationally accepted ethical practices, and with respect for human rights and freedoms.

2. Respect for people

We reject any manifestation of physical, psychological or moral abuse or abuse of authority, as well as any other behaviour that may generate an intimidating or offensive environment.

3. Professional development and equal opportunities

We promote the professional and personal development of all our representatives, guaranteeing equal opportunities through business policies.

4. Cooperation and dedication

We foster an environment of cooperation and teamwork in order to better harness skills and resources.

5. Workplace health and safety

We promote the adoption of occupational health and safety policies, adopt preventive measures established in the current legislation of each country, and ensure regulatory compliance in this area at all times.

6. Use and protection of assets

We make the resources available to representatives that are necessary for performing their professional activities, and we are committed to providing the resources required for their protection and safety.

7. Corruption and bribery

Corruption and bribery occur when representatives make use of unethical practices to obtain any benefit for the company or themselves. Corruption and bribery are categories of fraud. Our company is against influencing the will of people outside the company to obtain any benefit through the use of unethical practices.

8. Irregular payments and money laundering

Our company establishes policies in its operations to prevent and avoid irregular payments and money laundering originating from illicit or criminal activities.

9. Corporate image and reputation

We consider that one of the basic elements that contributes to our corporate image and reputation is the establishment of responsible citizen relationships in the communities in which we carry out our activities.

10. Loyalty to the company and conflicts of interest

Conflicts of interest appear in circumstances where the personal interests of representatives, directly or indirectly, are contrary to or conflict with the company’s interests, interfere in the compliance of their professional rights and responsibilities or involve them personally in any of the company’s transactions or economic operations. The relationship with our representatives must be based on loyalty arising from common interests.

11. Treatment of information and knowledge

Information and knowledge are one of our primary and essential assets for corporate management, and as such it is subject to special protection. The accuracy of information is a basic principle of our actions, whereby representatives must accurately convey all the information they have to communicate, internally and externally, and shall in no case provide, to the best of their knowledge, incorrect or inaccurate information that may mislead its recipients. In addition, the company and its employees will adhere to strict rules of confidentiality protecting the company’s intellectual capital as well as respecting proprietary knowledge of our partners and associates. 

12. Costumer relations

We undertake, lead and drive a commitment to quality, providing the resources required to achieve excellence and establishing the appropriate resources for guaranteeing that the quality policy is practised by all representatives in accordance with these principles.

13. Shareholder relations

The company’s aim is to create value for our shareholders constantly providing objective, transparent, appropriate and timely information about the company’s evolution equally to all our shareholders. Likewise, we are committed to building the foundation necessary for our shareholders to participate in their relevant decisions.

14. Relations with collaborating companies, partners, and investors

We consider our partners, investors, suppliers and collaborating companies as an essential part of achieving our objectives for growth and improving service quality, seeking to establish relationships with them based on trust and mutual benefit.

15. Respect for the environment

Preserving the environment is one of our basic principles. Consequently, the company has a defined policy and implements an environmental management system.
No one in the Company/Group has the authority to make exceptions or grant waivers to the Corporation’s foundation policies. It is recognized that there could be questions about the application of the policies to specific activities and situations. In cases of doubt, representatives, directors, officers and employees are expected to seek clarification and guidance. In those instances where the Company, after review, approves an activity or situation, the Company is not granting an exception or waiver but is determining that there is no policy violation. If the Company determines that there is or would be a policy violation, appropriate action is immediately taken.